Top Articles
Is Bother a subscription service? | Contact us | Where do you deliver?
Registration and Account
Do I have to register before I can shop?
Help, I’ve forgotten my password…
Can I have a family account with multiple users?
How do I delete my account?
Is Bother a subscription service?
How do I update my details?
How is Bother different?
Can I refer a friend to Bother?
My Order
Do you send substitutions?
What does it mean when I place an item in my ‘Regulars’?
Is there a minimum spend?
How do I edit or cancel my order?
How do I enter my discount code?
Where can I find my VAT invoice?
Where can I find my order details?
Help! My discount code isn't working!
Is there a limit to how much I can purchase?
Do your products have expiry dates and how can I find out?
Can I place my order over the phone?
Can I put items in my box for later?
Delivery Information
Where do you deliver?
Where is my delivery?
What happens if I’m not at home for my delivery?
What do you charge for delivery?
Can I choose my delivery day and time?
How do I add or update my delivery instructions?
What delivery services do you offer?
What happens if I miss my delivery?
Technical Queries
How do I give feedback on the website or app?
I'm struggling to place my order
What is the Box Builder?
There is a problem with the website; who should I tell?
Payments & Refunds
What payment methods can I use?
What is your refunds policy?
Can I use two discount codes at once?
Having problems paying?
Sustainability
What packaging do you use?
Is Bother carbon-neutral?
Contact Us
Contact us
Where can I follow Bother on social media?
New to Bother or a fully-fledged Botherer - head here if you have any questions about registration or your account.
8 articles by 2 authors
Any questions about your order or how to order - we've got you covered.
12 articles by 1 author
Everything you need to know about the delivery stage of your order.
8 articles by 1 author
Got a technical query? Explore our most common queries here.
4 articles by 2 authors
Need some help with your payment or refund?
2 articles by 1 author
Got a query that you can't find the answer to? Give our Customer Care team a buzz for quick and speedy support😁