Having problems paying?

Updated 10 months ago by Priya Patel

If you're having trouble completing your order, we might just know how to fix them! 💪

'Zip code' does not match

Please go back to the information page and re-enter your details. Please check your billing address to make sure they match the registered billing address.

A button won't work/next page won't load.

This could be down to your connection.

Website users:

  • Try checking out in a different browser or on a different device!
  • Check and test your internet speed - you might need to reset the router!
  • If you're still having trouble, our advice would be to clear the cookies/cache within your browser history. This will get rid of anything that is causing your web page to get 'stuck'. If you do have to clear your browsing history, please know that you'll have to add your items to your basket again - if it was a big order, give our CS team a shout and they can attempt to locate your basket 🙂

App Users:

  • Reset your app and attempt checkout again.

If all else fails, please give us a shout and we'll get our best techy people on it 😎

How did we do?