Account and Membership
Do I have to register before I can shop?
Help, I’ve forgotten my password…
Can I have a family account with multiple users?
Membership Referral - Where can I see what discount rate I currently have?
How do I delete my account?
What happens when my membership expires?
How can I change my membership details?
When I cancel my membership, do I still get to the end of my original expiry date to use my discount?
Is Bother a subscription service?
How do I update my details?
Does my membership auto-renew?
How is Bother different?
Membership Referral - What is a referral boost and how high can it go?
Membership Referral - How long does my boost last?
If my payment fails to join the club what happens?
How do I renew my Early-Bird membership?
Can I refer a friend to Bother?
Membership Referral - When do I get my boost?
What is the Bother Club?
What are the benefits of my membership?
I want to cancel my membership
Membership Referral - what is it?
How does the money back guarantee work?
What happens if my renewal fails?
Where do you deliver?
Where is my delivery?
What happens if I’m not at home for my delivery?
What do you charge for delivery?
Can I choose my delivery day and time?
How do I add or update my delivery instructions?
Why do you no longer ship to Northern Ireland, the Scottish Highlands and Offshore Islands?
What happens if I miss my delivery?
Payments & Refunds
What payment methods can I use?
What is your refunds policy?
Can I use two discount codes at once?
Having problems paying?
How do I give feedback on the website or app?
I'm struggling to place my order
There is a problem with the website; who should I tell?
Do you send substitutions?
Is there a minimum spend?
How do I edit or cancel my order?
How do I enter my discount code?
Where can I find my VAT invoice?
Where can I find my order details?
Is there a limit to how much I can purchase?
Do your products have expiry dates and how can I find out?
Can I place my order over the phone?
Can I put items in my box for later?
Help! My discount code isn't working!
What does Price Lock mean?