Registration and Account
Do I have to register before I can shop?
Help, I’ve forgotten my password…
Can I have a family account with multiple users?
How do I delete my account?
Is Bother a subscription service?
How do I update my details?
How is Bother different?
Can I refer a friend to Bother?
Do you send substitutions?
What does it mean when I place an item in my ‘Regulars’?
Is there a minimum spend?
How do I edit or cancel my order?
How do I enter my discount code?
Where can I find my VAT invoice?
Where can I find my order details?
Help! My discount code isn't working!
Is there a limit to how much I can purchase?
Do your products have expiry dates and how can I find out?
Can I place my order over the phone?
Can I put items in my box for later?
Where do you deliver?
Where is my delivery?
What happens if I’m not at home for my delivery?
What do you charge for delivery?
Can I choose my delivery day and time?
How do I add or update my delivery instructions?
What delivery services do you offer?
What happens if I miss my delivery?
How do I give feedback on the website or app?
I'm struggling to place my order
What is the Box Builder?
There is a problem with the website; who should I tell?
Payments & Refunds
What payment methods can I use?
What is your refunds policy?
Can I use two discount codes at once?
Having problems paying?