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Registration and Account

Do I have to register before I can shop?

Help, I’ve forgotten my password…

Can I have a family account with multiple users?

How do I delete my account?

Is Bother a subscription service?

How do I update my details?

How is Bother different?

Can I refer a friend to Bother?

My Order

Do you send substitutions?

What does it mean when I place an item in my ‘Regulars’?

Is there a minimum spend?

How do I edit or cancel my order?

How do I enter my discount code?

Where can I find my VAT invoice?

Where can I find my order details?

Help! My discount code isn't working!

Is there a limit to how much I can purchase?

Do your products have expiry dates and how can I find out?

Can I place my order over the phone?

Can I put items in my box for later?

Delivery Information

Where do you deliver?

Where is my delivery?

What happens if I’m not at home for my delivery?

What do you charge for delivery?

Can I choose my delivery day and time?

How do I add or update my delivery instructions?

What delivery services do you offer?

What happens if I miss my delivery?

Technical Queries

How do I give feedback on the website or app?

I'm struggling to place my order

What is the Box Builder?

There is a problem with the website; who should I tell?

Payments & Refunds

What payment methods can I use?

What is your refunds policy?

Can I use two discount codes at once?

Having problems paying?

Sustainability

What packaging do you use?

Is Bother carbon-neutral?

Contact Us

Contact us

Where can I follow Bother on social media?

All Categories ​>​ ​Sustainability

Sustainability

2 articles

What packaging do you use?

We use 100% FSC approved recycled boxes and recycled packaging. We only use our protective bag where *absolutely necessary*, really just to pre-empt any leakage-induced mishaps. It's made from green…

Updated 8 months ago by Katie Hayhurst

Is Bother carbon-neutral?

YES! In partnership with Carbon Analytics, Bother is officially Carbon-neutral. We have taken responsibility not just for our own Carbon footprint, but also the total footprint of our entire supply c…

Updated 7 months ago by Katie Hayhurst

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