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Registration and Account

Do I have to register before I can shop?

Help, I’ve forgotten my password…

Can I have a family account with multiple users?

How do I delete my account?

Is Bother a subscription service?

How do I update my details?

How is Bother different?

Can I refer a friend to Bother?

My Order

Do you send substitutions?

What does it mean when I place an item in my ‘Regulars’?

Is there a minimum spend?

How do I edit or cancel my order?

How do I enter my discount code?

Where can I find my VAT invoice?

Where can I find my order details?

Help! My discount code isn't working!

Is there a limit to how much I can purchase?

Do your products have expiry dates and how can I find out?

Can I place my order over the phone?

Can I put items in my box for later?

Delivery Information

Where do you deliver?

Where is my delivery?

What happens if I’m not at home for my delivery?

What do you charge for delivery?

Can I choose my delivery day and time?

How do I add or update my delivery instructions?

What delivery services do you offer?

What happens if I miss my delivery?

Technical Queries

How do I give feedback on the website or app?

I'm struggling to place my order

What is the Box Builder?

There is a problem with the website; who should I tell?

Payments & Refunds

What payment methods can I use?

What is your refunds policy?

Can I use two discount codes at once?

Having problems paying?

Sustainability

What packaging do you use?

Is Bother carbon-neutral?

Contact Us

Contact us

Where can I follow Bother on social media?

All Categories ​>​ ​Payments & Refunds

Payments & Refunds

4 articles

What payment methods can I use?

We accept payment with Google Pay, PayPal, Apple Pay or all major credit or debit cards.

Updated 8 months ago by Katie Hayhurst

What is your refunds policy?

If any products arrive damaged, incorrect or are not what you expected please do not hesitate to get in touch at hello@webother.co.uk. We will endeavour to resolve this as quickly as possible and wil…

Updated 8 months ago by Katie Hayhurst

Can I use two discount codes at once?

Only one discount voucher can be applied per order and cannot be used in conjunction with any other offers. Check our terms and conditions for further info.

Updated 8 months ago by Katie Hayhurst

Having problems paying?

If you're having trouble completing your order, we might just know how to fix them! 💪 ' Zip code' does not match Please go back to the information page and re-enter your details. Please check your bi…

Updated 3 months ago by Priya Patel

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