Delivery Information

9 articles

Where do you deliver?

We deliver to all areas across the UK except Northern Ireland. Check the prices here.

Updated 1 year ago by Katie Hayhurst

Where is my delivery?

We use DPD to courier your delivery out to you. You will receive an email along with a one hour time slot once your delivery is with the courier. If your box has not arrived within this time frame pl…

Updated 5 months ago by Katie Hayhurst

What happens if I’m not at home for my delivery?

We want to make your life simpler and don’t believe in having you wait around for your order. If you are not going to be in, then DPD will allow you to choose your preferred delivery option and you w…

Updated 1 year ago by Katie Hayhurst

What do you charge for delivery?

Delivery is free to most UK postcodes. If you live in the Scottish Highlands or offshore islands, then a delivery fee of £8.95 will be applied to your order Now some of you may be thinking why is del…

Updated 1 year ago by Katie Hayhurst

Can I choose my delivery day and time?

Your order will be delivered. You are unable to choose the delivery date or time slot but rest assured you will receive a one hour time slot once your box is with our courier (DPD). If you order by 4…

Updated 1 year ago by Katie Hayhurst

How do I add or update my delivery instructions?

When your order is despatched, you will receive an email with your tracking number(s). You will need to enter these tracking numbers and your postcode and then you'll be able to add your specific del…

Updated 1 year ago by Katie Hayhurst

What delivery services do you offer?

Next Day Delivery Excludes the Scottish Highlands and Offshore Islands*. Orders are sent with DPD next business day service. Cut off for next day delivery is 4pm Monday to Friday. Customers placing a…

Updated 1 year ago by Katie Hayhurst

How can I track my order?

As soon as you have placed your order you will receive an email with your order confirmation. You will also see this information in app: You will also receive an email as soon as your order is dispat…

Updated 1 week ago by Priya Patel

What happens if I miss my delivery?

Due to a new DPD policy, if you miss your delivery on the first attempt, your order will be sent to your local DPD pick-up shop for collection. If you're not going to be in on the day of your deliver…

Updated 11 months ago by Katie Hayhurst