Delivery Information

8 articles

Where do you deliver?

We deliver everywhere in the UK, excluding Northern Ireland, Scottish Highlands & Islands and the Channel Islands. Why do you no longer ship to Northern Ireland, the Scottish Highlands and Offshore I…

Updated 2 weeks ago by Katie Hayhurst

Where is my delivery?

We use DPD to courier your delivery out to you. You will receive an email along with a one hour time slot once your delivery is with the courier. If your box has not arrived within this time frame pl…

Updated 9 months ago by Katie Hayhurst

What happens if I’m not at home for my delivery?

We want to make your life simpler and don’t believe in having you wait around for your order. If you are not going to be in, then DPD will allow you to choose your preferred delivery option and you w…

Updated 1 year ago by Katie Hayhurst

What do you charge for delivery?

Our Next Business Day service is free. 🎉 If you select our premium Express Saturday Service, you'll be charged a fee of £3.99 at checkout.

Updated 2 weeks ago by Katie Hayhurst

Can I choose my delivery day and time?

You are unable to choose the delivery date or time slot but rest assured you will receive a one hour time slot once your box is with our courier (DPD). If you order by 4pm, we aim to dispatch your or…

Updated 3 weeks ago by Katie Hayhurst

How do I add or update my delivery instructions?

When your order is despatched, you will receive an email with your tracking number(s). You can follow these links to submit any delivery instructions to your courier. Alternative delivery options wit…

Updated 1 week ago by Katie Hayhurst

Why do you no longer ship to Northern Ireland, the Scottish Highlands and Offshore Islands?

Unfortunately, due to high delivery charges to these areas, we have made the decision to pause our 2-day delivery service. We are working on finding alternatives in order to offer a more affordable d…

Updated 2 weeks ago by Katie Hayhurst

What happens if I miss my delivery?

Delivery with DPD DPD will usually reschedule delivery for the next available delivery date. Please know that on occasions, due to a new DPD policy, if you miss your delivery on the first attempt, yo…

Updated 2 weeks ago by Katie Hayhurst