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Registration and Account

Do I have to register before I can shop?

Help, I’ve forgotten my password…

Can I have a family account with multiple users?

How do I delete my account?

Is Bother a subscription service?

How do I update my details?

How is Bother different?

Can I refer a friend to Bother?

My Order

Do you send substitutions?

What does it mean when I place an item in my ‘Regulars’?

Is there a minimum spend?

How do I edit or cancel my order?

How do I enter my discount code?

Where can I find my VAT invoice?

Where can I find my order details?

Help! My discount code isn't working!

Is there a limit to how much I can purchase?

Do your products have expiry dates and how can I find out?

Can I place my order over the phone?

Can I put items in my box for later?

Delivery Information

Where do you deliver?

Where is my delivery?

What happens if I’m not at home for my delivery?

What do you charge for delivery?

Can I choose my delivery day and time?

How do I add or update my delivery instructions?

What delivery services do you offer?

What happens if I miss my delivery?

Technical Queries

How do I give feedback on the website or app?

I'm struggling to place my order

What is the Box Builder?

There is a problem with the website; who should I tell?

Payments & Refunds

What payment methods can I use?

What is your refunds policy?

Can I use two discount codes at once?

Having problems paying?

Sustainability

What packaging do you use?

Is Bother carbon-neutral?

Contact Us

Contact us

Where can I follow Bother on social media?

All Categories ​>​ ​Technical Queries

Technical Queries

4 articles

How do I give feedback on the website or app?

Please let us know at hello@webother.co.uk.

Updated 8 months ago by Priya Patel

I'm struggling to place my order

Here are a couple of common queries, but if the below doesn't help - just give us a buzz and we'll answer any questions you may have. You can shop by browsing a particular aisle i.e. Food Cupboard, D…

Updated 8 months ago by Katie Hayhurst

What is the Box Builder?

Welcome to the helping hand you've always wanted when shopping for your boring basics. Our mission is to make our customers lives simpler and our box builder does just that. Our Bother Brain takes in…

Updated 8 months ago by Katie Hayhurst

There is a problem with the website; who should I tell?

Please let us know at hello@webother.co.uk.

Updated 9 months ago by Priya Patel

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