Registration and Account

8 articles

Do I have to register before I can shop?

Yes, we will need to set up an account for your household. This is so that we can start learning how and when you’ll need the items in your box. However, please feel free to have a browse around the…

Updated 1 month ago by Katie Hayhurst

Help, I’ve forgotten my password…

Don’t worry, it happens to all of us 😅 When you try to log in, select the 'Forgotten your password?' link. Follow the instructions and we'll email you a secure link so you can reset your password. Al…

Updated 1 month ago by Katie Hayhurst

Can I have a family account with multiple users?

At the moment, your account can only be associated with one email account with one user. Our team are continually working to improve our service and hopefully, this will be something we implement soo…

Updated 1 month ago by Priya Patel

How do I delete my account?

Head to your account details and scroll down to the section called 'manage account' - you can then hit the delete account button and your request will be processed. If you're having any trouble findi…

Updated 1 month ago by Katie Hayhurst

Is Bother a subscription service?

Bother is not a subscription service and we'll only ever send you a box specifically when you have placed an order with us. 📦🚚 We like to think of ourselves as more of a household management tool and…

Updated 1 month ago by Katie Hayhurst

How do I update my details?

Simply log in to your account and go to your “Profile” via the icon in the top right of the screen. Here you will be able edit any details. If you're looking to sign up or unsubscribe for marketing a…

Updated 1 month ago by Katie Hayhurst

How is Bother different?

Bother lowers the carbon impact of household shopping from your very first order. We're an entirely carbon-neutral workforce and are pending B-corp status! 🌍🌍We've minimised our supply chain to keep…

Updated 1 month ago by Katie Hayhurst

Can I refer a friend to Bother?

YES! You can give your friend £25 off their order and in return you'll also get £25 off your next order. Refer my friends to Bother

Updated 2 weeks ago by Katie Hayhurst