Account and Membership

24 articles

Do I have to register before I can shop?

Yes, we will need to set up an account for your household. This is so that we can start learning how and when you’ll need the items in your box. However, please feel free to have a browse around the…

Updated 1 year ago by Katie Hayhurst

Help, I’ve forgotten my password…

Don’t worry, it happens to all of us 😅 When you try to log in, select the 'Forgotten your password?' link. Follow the instructions and we'll email you a secure link so you can reset your password. Al…

Updated 1 year ago by Katie Hayhurst

Can I have a family account with multiple users?

At the moment, your account can only be associated with one email account with one user. Our team are continually working to improve our service and hopefully, this will be something we implement soo…

Updated 1 year ago by Priya Patel

Membership Referral - Where can I see what discount rate I currently have?

You can see your own discount rate in My Account > Bother Club. This is your membership hub and has all the key information.

Updated 2 weeks ago by Katie Hayhurst

How do I delete my account?

Head to your account details and scroll down to the section called 'manage account' - you can then hit the delete account button and your request will be processed. If you're having any trouble findi…

Updated 1 year ago by Katie Hayhurst

What happens when my membership expires?

When your membership expires you will no longer be able to take advantage of your discount. When we are notified of your expiry we will review the account. If a refund is applicable based on not savi…

Updated 1 month ago by Katie Hayhurst

How can I change my membership details?

At the moment, you'll not be able to make any changes to your membership account yourself, please reach out to our customer service team here and we can help sort it.

Updated 1 month ago by Katie Hayhurst

When I cancel my membership, do I still get to the end of my original expiry date to use my discount?

No, a cancellation means you lose your discount benefit there and then, on the date of cancellation. This also means that you are no longer within the Bother Club and do not get your discount rate an…

Updated 1 month ago by Katie Hayhurst

Is Bother a subscription service?

Bother is not a subscription service and we'll only ever send you a box specifically when you have placed an order with us. 📦🚚 We like to think of ourselves as more of a household management tool and…

Updated 4 months ago by Katie Hayhurst

How do I update my details?

Simply log in to your account and go to your “Profile” via the icon in the top right of the screen. Here you will be able edit any details. If you're looking to sign up or unsubscribe for marketing a…

Updated 1 year ago by Katie Hayhurst

Does my membership auto-renew?

Yes, your membership will auto-renew after a year term. You can see your renewal date in the membership hub page. My Account > Bother Club. What if I want to cancel?

Updated 1 month ago by Katie Hayhurst

How is Bother different?

Bother lowers the carbon impact of household shopping from your very first order. We're an entirely carbon-neutral workforce and are pending B-corp status! 🌍🌍We've minimised our supply chain to keep…

Updated 1 year ago by Katie Hayhurst

Membership Referral - What is a referral boost and how high can it go?

For every successful friend who signs up to Bother Club you get an extra 1% discount boost. Bother members can get up to 25% off their Bother orders.

Updated 2 weeks ago by Katie Hayhurst

Membership Referral - How long does my boost last?

Each boost will last for 12 months from the date your friend successfully pays for membership. All boosts will remain active provided you stay a member until 12 months after they started.

Updated 2 weeks ago by Katie Hayhurst

If my payment fails to join the club what happens?

If you are a new member please retry the payment, possibly with a different card, or contact customer services for help.

Updated 1 month ago by Katie Hayhurst

How do I renew my Early-Bird membership?

This only applies to Early Bird Members (joined before 1st November 2022) We’re offering a discounted rate into the Bother Club for our early bird members. We need you to confirm you want to continue…

Updated 1 month ago by Katie Hayhurst

Can I refer a friend to Bother?

YES! You can give your friend some money off their order and in return you'll also get some money off your next order. Terms and Conditions apply. Refer my friends to Bother

Updated 8 months ago by Katie Hayhurst

Membership Referral - When do I get my boost?

Once the friend or family member you have referred pays for a yearly membership, you will get your discount boosted by 1%, for each successful referral. This should be added to your account shortly a…

Updated 2 weeks ago by Katie Hayhurst

What is the Bother Club?

Fancy 15% off your orders? Join the Bother Club today! For just £39.99 a year, (£3.33 a month), you'll get an extra 15% off every single time you shop. We're so sure that you'll save, we'll refund yo…

Updated 2 weeks ago by Katie Hayhurst

What are the benefits of my membership?

All members on the yearly scheme (from 15th December 2022) will automatically receive an extra 15% off every time they order. Members can order as often as they like and if they don’t get the value o…

Updated 2 weeks ago by Katie Hayhurst

I want to cancel my membership

Should you wish to cancel your Bother Club Membership, follow this link and scroll down to the cancellation option.

Updated 4 weeks ago by Katie Hayhurst

Membership Referral - what is it?

Bother Club members can refer their friends to boost their discount. Simply share your unique link with your friend and once they've signed up and paid you'll get an extra 1% boost added to your Both…

Updated 2 weeks ago by Katie Hayhurst

How does the money back guarantee work?

Should you have cancelled your Bother Club membership, we will review your account to check whether the total you have saved is less than the price you paid for membership. If a refund is applicable…

Updated 1 month ago by Katie Hayhurst

What happens if my renewal fails?

In some cases, if your payment fails we will show you an error page to contact customer services, who can help you finalise payment. If this error happens for your auto-renewal, we will send you an e…

Updated 1 month ago by Katie Hayhurst