• Back to your dashboard
  • Back to All Products
  • Contact

Registration and Account

Do I have to register before I can shop?

Help, I’ve forgotten my password…

Can I have a family account with multiple users?

How do I delete my account?

Is Bother a subscription service?

How do I update my details?

How is Bother different?

Can I refer a friend to Bother?

My Order

Do you send substitutions?

What does it mean when I place an item in my ā€˜Regulars’?

Is there a minimum spend?

How do I edit or cancel my order?

How do I enter my discount code?

Where can I find my VAT invoice?

Where can I find my order details?

Help! My discount code isn't working!

Is there a limit to how much I can purchase?

Do your products have expiry dates and how can I find out?

Can I place my order over the phone?

Can I put items in my box for later?

Delivery Information

Where do you deliver?

Where is my delivery?

What happens if I’m not at home for my delivery?

What do you charge for delivery?

Can I choose my delivery day and time?

How do I add or update my delivery instructions?

What delivery services do you offer?

What happens if I miss my delivery?

Technical Queries

How do I give feedback on the website or app?

I'm struggling to place my order

What is the Box Builder?

There is a problem with the website; who should I tell?

Payments & Refunds

What payment methods can I use?

What is your refunds policy?

Can I use two discount codes at once?

Having problems paying?

Sustainability

What packaging do you use?

Is Bother carbon-neutral?

Contact Us

Contact us

Where can I follow Bother on social media?

All Categories ​>​ ​Contact Us

Contact Us

2 articles

Contact us

Hello there - if you're on chat, click the contact us button abovešŸ‘† to speak with an agent šŸ‘©ā€šŸ’¼ Alternatively, you can reach our Customer Care team via any of the following methods: Email at hello@web…

Updated 1 month ago by Katie Hayhurst

Where can I follow Bother on social media?

You can find us on instagram @wearebother You can also like us on Facebook - our page is called WeAreBother

Updated 7 months ago by Katie Hayhurst

Powered by HelpDocs (opens in a new tab)

Contact